WIRTGEN GROUP Product Support

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Service You Can Rely On

With our fast and professional on-site and workshop service, the WIRTGEN GROUP remains a reliable partner after you’ve completed your purchase. In addition, through our SmartService service agreements, you can also protect your investment and gain peace of mind thanks to our services that reduce your workload and allow you to fully concentrate on your day-to-day business.

It takes a road to get there. And a world of experience to build that road.

Our machines have been tested in every climate, every condition, and every terrain. And for every mile, we’ve poured countless hours back into innovation, leveraging everything we’ve learned to make our technology smarter, safer, and more sustainable – so our world of experience can become your competitive advantage.

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Announcement

Wirtgen America’s Center for Training and Technology offers it all. Our 41,000 sq. ft. state-of-the-art facility located near Nashville, Tennessee consists of 11 classrooms, 5 technology rooms, a 4-bay shop dedicated to training, and a 5-acre proving ground used exclusively for equipment operation training and demonstrations. As Jim McEvoy, President of Wirtgen America said, “We call this a training center, but to me, this is a learning environment.”

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On-Site Service

We’re there where you need us and always keep our promise to provide fast and straightforward on-site support at any time. The WIRTGEN GROUP’s on-site service is the right choice, even for the toughest issues!

Well-Equipped Service Vehicles for Fast On-Site Service.

Knowledgeable and Fast Service Provides Security during Day-To-Day Site Operations.

You can rely on the expertise of our field-tested service technicians.

On-site service – our service technicians are happy to help you, anywhere and at any time.

Service technician holding a WIRTGEN GROUP package

Using state-of-the-art equipment and the necessary special tools, our service technicians will quickly get your machine back up and running again. WIRTGEN GROUP service also includes preventive system inspections to ensure reliable operation. The convenient locations of our worldwide subsidiaries and dealers mean we are never too far away and can help you quickly whenever you need us.

Benefits of On-Site Service
  • CLOSE TO OUR CUSTOMERS: Short response times by local service experts
  • WELL EQUIPPED: Fast diagnostics and troubleshooting using special tools
  • COMPREHENSIVE SERVICE: Expert technical support and professional application consulting
  • GLOBALLY CONNECTED: On-site service team supported by the brand headquarters in Germany
  • PERFECTLY PREPARED: Service technicians receive regular training at the brand headquarters
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Workshop Service

Repair, care, and maintenance for your machines – the state-of-the-art workshops operated by our 55 subsidiaries and more than 150 dealers around the world offer the entire spectrum of reliable workshop services. Our regularly and highly trained local specialists provide workshop service at the same level of quality as our brand headquarters.

Regular workshop service results in high machine availability and lower operating costs.

Valued by WIRTGEN GROUP customers – reliable and fast workshop service.

Workshops only use genuine parts – which are properly installed by trained personnel.

The workshop service of the WIRTGEN GROUP looks after every aspect of your machines.

Cross-brand workshop service in the locations of the WIRTGEN GROUP.

Routine workshop service: service technicians working on a VÖGELE paver
Installing the WPT sensor on a large milling machine
WIRTGEN GROUP service technicians repairing a HAMM roller
Oil check on a KLEEMANN crusher
A WIRTGEN GROUP workshop with various machines.

The services offered by our workshops include inspection, maintenance, and overhauls, as well as machine repairs. In addition, the workshops also ensure that additional equipment is fitted properly in accordance with the manufacturer’s specifications. Thanks to continuous modernization, high-quality special-purpose tools, diagnostic software for fault analysis, and optimized work processes, we get your WIRTGEN GROUP machines back up and running in the shortest possible time.

For optimum performance and a long service life, we replace wearing parts exclusively with WIRTGEN GROUP genuine spare parts.

The WIRTGEN GROUP’s workshop service – outstanding and rapid service provided around the world.
Benefits of Workshop Service
  • CLOSE TO OUR CUSTOMERS: State-of-the-art workshops located across the globe
  • SPECIALIZATION: Qualified, regularly trained specialists
  • QUALITY: Workshop service at production facility level
  • ADDITIONAL EQUIPMENT: Proper installation of upgrade packages
  • RELIABILITY: Use of genuine parts
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Expert Assist – the smart Wirtgen Group remote support solution

WIrtgen Group Expert remote help via Expert Assist

With Expert Assist, our smart remote support solution, our experts will provide you with live support such as operating advice, troubleshooting advice or even part replacement advice.

Even though we will not be in your facility with you. You will be ready to work again as quickly as possible.

Benefits of our Expert Assist service

  • Enables subsidiaries and dealers around the globe to access the expertise and specialized knowledge available from our brand headquarters
  • State-of-the-art hardware for video conference calls with visual interaction
  • Uncomplicated troubleshooting and solution of even the most complex technical issues
  • Ideal for providing operating advice
  • Immediate support without any traveling time
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Learn how our Expert Assist service males remote maintenance possible - Take a look now!

WIRTGEN GROUP SmartService Service Agreements

A comprehensive, full-service package – through our customized service agreements, we provide comprehensive service for the entire service life of your machines. WIRTGEN GROUP SmartService reduces your workload and allows you to fully focus on your day-to-day business.

Each SmartService check-up is documented in the service booklet.

SmartService – we support your success with a comprehensive range of service agreements.

Maximum reliability and cost-effectiveness thanks to the use of WIRTGEN GROUP genuine spare parts.

Regular inspections and maintenance as part of our service agreements ensure that your WIRTGEN GROUP machines are always performing at their best.

A look at a SmartService service booklet.
A service technician hands over a package of genuine parts to a customer.
Service technician installing a genuine part.
WIRTGEN GROUP service technician servicing a machine.
SmartService

Service Agreements: Tailored to Your Needs

With WIRTGEN GROUP SmartService, you can ensure that your perfectly maintained machinery is always available. The benefits of our service package include cost-effectiveness, reduced downtime, value preservation, convenience, and safety.

And the best part is that we take care of everything for you. We provide all of the services, including the necessary administrative and organizational tasks, automatically and unsolicited to ensure that you never miss an inspection. Your WIRTGEN GROUP service makes it possible.

With WITOS FleetView, we also offer a telematics-based service that is second to none when it comes to prevention, responsiveness, and efficiency.

WIRTGEN GROUP SmartService – because service is smart.
Your Benefits with Service Agreements
  • CONVENIENCE: Constant availability of a perfectly maintained fleet of machines
  • COST-EFFECTIVENESS: Excellent ROI thanks to lower operating costs
  • VALUE PRESERVATION: Higher resale value thanks to regularly documented maintenance intervals
  • SAFETY: Regular inspections for high machine safety standards
  • RELIABILITY: Use of genuine parts for a long machine service life
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Customer Support News

WIRTGEN GROUP Hands-On Manuals: Our WIRTGEN GROUP hands-on manuals provide you with in-depth information and unique expert knowledge about the technologies used by our various product brands.

Wirtgen Group Hands-On Manuals

Our global service network: we’re close to you, wherever you are. Our sales and service network stands out thanks to its expert on-site support that always offers customer-driven solutions.

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WIRTGEN GROUP Customer Support
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