WIRTGEN GROUP Solutions for Connected Services

A female mechanic wearing Expert-Assist VR glasses while working on a machine

Connected Support – Reliable Service and Support Guarantees High Machine Utilization Rates

The maximization of machine utilization rates has a significant leverage effect on the profitability of your operations. Two key aspects must be kept in mind if you want to maintain highest machine utilization rates.
Firstly, problems encountered in ongoing projects must be identified and resolved as quickly as possible. And, secondly, down times for maintenance can be scheduled to ensure as little disruption of your projects as possible. This in turn enables you to increase the productivity of your machines and simultaneously guarantee optimal resale value retention.

We focus our attention on the development of solutions that enable our customers and partners to take a more proactive approach. At the same time, we draw on transparent information about the machine status and offer the ability to plan servicing and maintenance work well in advance. All this takes place in conjunction with immediate and needs-oriented support from specialists from our sales and service organization.

The John Deere Operations Center™:
is the Control Center for Equipment and Maintenance Management

The John Deere Operations Center™ can provide a momentary overview of your machine fleet and – when appropriately equipped – the respective working mode of each machine. The tracking of error messages and the saving of maintenance schedules help you to understand faults or malfunctions, proactively plan necessary activities, and thus keep your machines in the best possible condition at all times. Maintenance and servicing intervals can be flexibly planned in advance and, in the event of problems, the precise location of the machine can be communicated directly to the service technician, all of which reduces machine down times to a minimum.

A soil stabilization project with Wirtgen Group and John Deere machines at work. A virtual cloud illustrates the digital connections between the machines.

On top of this, the documentation of working times and compliance with maintenance schedules offered by the application can be used as proof of appropriate care and maintenance of the machine and thus contribute to resale value retention.

Man at desk with two monitors

WITOS FleetView

WITOS FleetView is an uncompromising solution that supports your activities in various different areas. Its intuitive user-interface enables you to quickly and easily obtain a clear overview of the current operational status of your fleet. Click here to learn more about the wide range of options it offers.

Do you have any questions about WITOS FleetView?
You can find a list of frequently asked questions about WITOS FleetView here:

> WITOS FleetView FAQs

WITOS login

WIDIAG – the WIRTGEN GROUP Service Diagnostics System

Precise diagnostics are essential for fast resolution of problems. This system is the interface between man and machine for service technicians around the globe and significantly simplifies fault diagnostics. The system features standardized interfaces and is utilized by WIRTGEN GROUP service technicians for precisely targeted fast diagnostics. An efficient engine management system is integrated into the machine control system. With WIDIAG, service technicians can easily install software updates and rapidly diagnose machine malfunctions.

A female mechanic working with a PC running WIDIAG in a workshop.

The efficient troubleshooting process brings you the benefits of minimized machine idle times. Simply connecting the laptop to the machine delivers an informative display of all detected machine data via the WIDIAG user interface. The internal error memory content of a machine can also be downloaded. The WIDIAG interface is installed as a standard feature of all WIRTGEN GROUP machines.

Expert Assist– the Smart Remote Support Solution from the WIRTGEN GROUP

We fulfill our service commitment through fast and uncomplicated support services. With Expert Assist, our smart telemaintenance solution, our experts are always at your side, even when they can’t be present at your location. We offer you live support for machine operating questions, troubleshooting faults and malfunctions, or the exchange of spare parts, also in the event of complex technical problems. This saves you time and money and gets your machines back to work as soon as possible.

The Benefits of Expert Assist

  • Enables subsidiaries and dealers around the globe to access the expertise and specialized knowledge of our brand headquarters
  • Use of state-of-the-art hardware for video conference calls with visual interaction
  • Uncomplicated troubleshooting and resolution of even the most complex technical issues
  • Ideal for providing application-relevant advice
  • Immediate support without lost time through travel
Show more Show Less
Please feel free to contact us!