Partnership and innovative thinking are making the change possible
Nothing gets done without commitment and strong partners. The excellent and close collaboration with Ciber and Benninghoven was a key factor of success from the start. There has been a close business connection with Ciber via the Turita Holding Group for many years,also leading to initial contact with Benninghoven.
The Bauma 2022 exhibition offered the Brazilian company the opportunity to tour several reference plants in Germany before committing to the investment, including at Knäble in Biberach. The focus was not only on the operation and strong innovation of the plant, but also on after sales service, training and technical support.
Once the decision to purchase was made, everything went smoothly and quickly,with employees receiving in-depth training well in advance. The training focused on the BLS 4 control system, including the recipe generator – two key components for safely and efficiently running the plant. Installation and commissioning were managed by experienced Benninghoven supervisor Karl-Heinz Würges with the local team. This means that any mechanical adjustment can be done by the local plant personnel in the future. Technical issues relating to the control system, such as the burner and automation, are handled by Ciber for first level support or remotely by Benninghoven in Wittlich, Germany. As the icing on the cake, Usicity was also provided with an extensive spare parts package of genuine parts, which are stored directly next to the plant.
Contact with Benninghoven is ongoing, including after commissioning. While the RPP plant type has long been standard in Germany and Western Europe, it is still a novelty in Brazil and all the experience being garnered is deliberately getting very close support – on the principle of being “Close to our customers”.