Customer Support Series Part 6: Service Agreements

The Wirtgen Group offers individualized service agreements to support its customers. SmartService makes their day-to-day operations easier and allows them to focus completely on their core business activities.

It’s Monday morning. At 8 a.m., the phone rings at Meier Strassenbau in Bamberg. A friendly member of the Wirtgen Group service team is on the line, calling to arrange the upcoming 500-hour maintenance for the company’s paver under its SmartService agreement. As a partner of the construction industry, the Wirtgen Group knows what it takes to make its customers’ lives as easy as possible.

A Service Portfolio That Truly Reflects Customers’ Needs

On request, the complete range of maintenance activities, including the necessary administrative and organizational work, will be carried out automatically by the relevant sales and service subsidiaries and authorized Wirtgen Group dealers – ensuring that no inspection is forgotten, and without the customer having to take the initiative. Since different requirements call for different approaches, the SmartService service agreements have a modular structure, which enables them to be precisely tailored to each customer’s personal needs. In selected countries, for example, the WITOS FleetView fleet management system can be added to the service package as an additional option. This allows contractors to keep track of the condition of their fleet of machines at all times. Faster response times in the event of malfunctions and more efficient scheduling of service calls are just two of a range of benefits that can minimize machine downtimes.

SmartService – We Contribute to Your Success with a Comprehensive Range of Service Agreements

In the meantime, Meier Strassenbau’s paver has arrived at the Wirtgen Group workshop. SmartService provides a comprehensive range of services covering all the important factors that assure machines a long service life. In addition to professional maintenance by specially trained workshop staff, SmartService’s comprehensive portfolio of services also includes extensive visual inspections, wear inspections, technical checks, and safety updates. And the best part is, Wirtgen Group customers can leave everything to Wirtgen.

Regular Maintenance Intervals Maximize Cost-Effectiveness, Reduce Operating Costs, and Ensure Outstanding ROI

Nearly done. The workshop staff are still working flat out. Fast but painstaking work is the name of the game. Cost-effectiveness is always one of the most important business targets. So another good thing is that Wirtgen Group service agreements literally pay for themselves over time. Regular maintenance increases the profitability of machines and reduces operating costs. Regular updates of machine software ensure constant performance levels, and the transparently calculable fixed service costs enable Wirtgen Group customers to plan ahead with a high degree of certainty. Another benefit of SmartService is the minimization of machine downtimes. After all, regularly scheduled maintenance also helps to reduce unexpected downtimes to a minimum. The use of genuine Wirtgen spare parts also extends the service life of the machines. In addition to regular maintenance intervals, efficient machine control and detailed documentation of all service activities ensure that the machines retain their value as effectively as possible and increases their eventual resale value. And what about the machine operators? Ultimately, everyone knows what it’s like to pick up their car after having it checked out from top to tail and serviced by an authorized dealer. Everything feels as good as new – and it’s exactly the same with construction machines. The operator’s appreciation for the machine entrusted to them increases, as does their confidence in the technology. Everything has been thoroughly checked by experts, the software has been updated, and, wherever necessary, worn parts have been replaced. In other words, Wirtgen Group SmartService makes operators happy, too. And being able to talk shop with the folks at the workshop is the icing on the cake. A job well done! The only thing left is to document the maintenance work in the SmartService service booklet and the paver is ready to be rolled out for the next project.