Leadership through training with the manufacturer
When they collected their five new milling machines, Brynildsen, all the milling machine operators and the workshop team traveled to the Wirtgen brand headquarters in Windhagen, where everyone received intensive training on the machines. “We were able to get to know the new developments in detail. The Wirtgen trainers also passed on a lot of tips and tricks to enable us to use the machines even more safely and efficiently.”
One of the highlights alongside the machine training was the tour of the production plant. And, although Eyvind Brynildsen had already been to Windhagen often, he says: “Because Wirtgen is a very innovative and dynamic company, I saw and learned plenty of new things this time as well.”
Excellent customer support for more than 20 years
Comprehensive customer service is a key element of the Wirtgen Group’s philosophy. Asfalt Remix has been using machines from the market leader Wirtgen for its milling jobs since it was founded in 1995 – the very first machine being a type W 500 small milling machine. Since then, the milling service provider has been supported by the Norwegian Wirtgen Group sales and service company located in Sande i Vestfold, 60 km southwest of Oslo. “We are very satisfied with the cooperation – with both the brand headquarters and the subsidiary in Norway,” says Brynildsen.
Maintenance and the spare parts service were also discussed in the course of the visit. Asfalt Remix has a clear opinion on this subject: “The service from Wirtgen is unbeatable. When we need support, there's always someone on hand. Fortunately there aren’t normally any ‘emergencies’, because the machines run extremely reliably,” says the Junior Director contentedly. That means the service almost entirely consists of planned measures such as regular maintenance. “And we’re thoroughly impressed by the scope and quality of the entire package.”