Optimised performance and service life
Genuine Wirtgen Group spare parts and lubricants sustainably increase the efficiency and service life of the machine while permanently reducing operating costs. ‘In this respect, we also recommend the use of WIDOS’, Kohl adds. WIDOS provides comprehensive electronic documentation for all machines of the Wirtgen, Vögele, Hamm and Kleemann product lines in a single system. Regularly updated, the digital documentation includes the complete Parts and More spare parts catalogue, instruction manuals, electrical, hydraulic and hosing diagrams, machine data and the safety manual. One of its key benefits is that components can be identified quickly and easily, and ordered at the press of a button. All this makes WIDOS an indispensable tool for workshop personnel, service engineers, buyers and technical managers.
SmartService for individual needs
With SmartService, the Wirtgen Group also offers a flexible service agreement tailored to individual needs. This includes maintenance in the workshops of the sales and service organisations, visual inspections, checks for wear and tear, technical inspections and software updates, measures that all help to avoid unexpected and costly machine downtimes. ‘A further advantage is that the sales and service organisations handle all process-relevant administrative and organisational matters, leaving customers free to concentrate exclusively on their core business.’ But that’s not all: Different requirements demand different solutions. ‘That’s why SmartService has a modular structure and is tailored entirely to personal wishes’, Jochen Kohl adds.