WIRTGEN GROUP Solutions for connected services

The maximisation of machine utilisation rates has a significant leverage effect on the profitability of your company. Two criteria must be kept in mind if you want to maintain highest machine utilisation rates.
Firstly, problems encountered in ongoing projects must be identified and resolved as quickly as possible. And, secondly, down times for maintenance can be scheduled to ensure as little disruption of your projects as possible. This in turn enables you to not only increase the productivity of your machines, but also guarantee optimal resale value.

We focus our attention on the development of solutions that enable our customers and partners to take a more proactive approach to their work. In doing so, we draw on transparent information about the machine status and offer the ability to plan servicing and maintenance work well in advance. And all this in conjunction with immediate and needs-oriented support from specialists from our sales and service organisation.

The John Deere Operations Center™ can provide an overview of your machine fleet at any point in time and – when appropriately equipped – the respective working mode of each machine. The tracking of error messages and the saving of maintenance schedules help you to understand faults or malfunctions, proactively plan things that must be done and thus keep your machines in the best possible condition at all times. Maintenance and servicing intervals can be flexibly planned in advance and, in the event of problems, the precise location of the machine can be communicated directly to the service technician, all of which reduces machine down times to a minimum.

In addition, the documentation of working times and compliance with maintenance schedules offered by the application can be used as proof of appropriate care and maintenance of machines and thus contribute to resale value retention.

Precise diagnostics are essential for fast resolution of problems. This system serves as a man-machine interface for service technicians around the globe and significantly simplifies fault diagnostics. The system features standardised interfaces and is used by WIRTGEN GROUP service technicians for precisely targeted fast diagnostics. An efficient engine management system is integrated into the machine control system. With WIDIAG, service technicians can easily install software updates and rapidly diagnose machine faults or malfunctions.

We fulfil our service commitment through the provision of fast and uncomplicated support services. With Expert Assist, our smart telemaintenance solution, our experts are always at your side, even when they can’t be present at your location. We offer you real-time support for machine operating issues, troubleshooting faults and malfunctions or the exchange of spare parts, also in the case of complex technical problems. This saves you time and money and gets your machines back on the job as soon as possible.