WIRTGEN GROUP: an enduring partnership
Alongside technical features and benefits, operating companies are naturally also looking for first-class service provision. “With WIRTGEN GROUP and the BENNINGHOVEN Customer Support team, we have a partner we can absolutely depend on at all times — from major jobs like winter maintenance to the supply of spare parts or answering our day-to-day questions about plant operations.Whatever, whenever: they’re always there.” In Bodarwé’s case, the service technicians don’t have far to go, of course: the TBA 4000 is only a couple of hours’ drive away from BENNINGHOVEN.
Bodarwé Head of Service, Alain Heukemes: “The opening party for our first TBA went really well and we’re now looking forward with our customer to starting production. And we’ll obviously be staying involved with our first TBA 4000 in the future, too.” This is because BENNINGHOVEN’s new factory has boosted not just production but also its service: “The kind of customer satisfaction we have with Bodarwé doesn’t happen overnight: it’s always down to the effort of the entire Customer Support Team.”