Always the right part
With the comprehensive documentation tool WIDOS, the Wirtgen Group takes this one step further. Here’s where you’ll find all currently available spare parts, machine manuals and documentation and much more. For a license fee of only 60 euros per year, WIDOS users have online and offline access to circuit diagrams, operating instructions and all associated equipment documents at any time. Monthly updates ensure that the system is always up to date. With the aid of WIDOS and the technical consultants from the Wirtgen Group, Customer Support can quickly identify the defective part in need of replacement. With a simple click, an order can be placed directly from the system. ‘WIDOS is a must for every customer who has a Wirtgen Group machine in their fleet. It’s a convenient way to place orders and, of course, also a very useful reference library and self-help tool’, says Dr Schug. Around 8,000 customers currently take advantage of the wide range of features offered by the Wirtgen Group’s documentation system.
A major benefit for our customers is that the Wirtgen Group’s Customer Support staff document all instances of machine failure or damage and the corresponding repair options in WIDOS. Thanks to this constantly growing pool of knowledge, the customers’ contact partners can provide rapid assistance whenever it’s needed.