Custom support

Customer comments on WIRTGEN GROUP Customer Support

Companies that tap the full potential of their equipment and avoid mistakes can complete even the largest construction projects quickly and effectively. To help you achieve this kind of success, our application consultants are there for you whenever you need them, from on-site assistance at a challenging, large-scale project like a new airport in Istanbul, to smaller construction sites just down the road.

Working towards a world record

Construction of Istanbul Airport for 150 million passengers per year

The power of the WIRTGEN GROUP is driving the construction of the biggest airport in the world: plants and machines from WIRTGEN, VÖGELE, HAMM and BENNINGHOVEN are playing a vital part in the construction of the “New Istanbul Airport”.

We use only WIRTGEN GROUP original spare parts. The quality and rapid availability via the WIRTGEN GROUP sales and service company WIRTGEN ANKARA are unbeatable.
Veysi Koloğlu, Board Member Kolin İnsaat construction company, a contractor in the İGA consortium

WIRTGEN GROUP machines lay the ground for German National Garden Show BUGA 2019

Soil stabilization – The economical solution

Since early 2014, machines supplied by the WIRTGEN GROUP have been stabilizing the entire site. These include two WIRTGEN tractor-towed soil stabilizers WS 250, a HAMM H 20i compactor and a Streumaster binding agent spreader SW 16 TC. Even the first few stabilized sections demonstrate how the WIRTGEN GROUP machines work together as the perfect team.

The WIRTGEN GROUP has three simple assets that win us over time and again: their products, the performance and the service.
Ingolf Klärle, Branch Manager, Wolff & Müller

US milling service provider relies on WIRTGEN’s premium, full-service package

Quality is key

Costello Industries has exclusively WIRTGEN milling machines in its fleet. In addition to high-output large milling machines (three W 220s with 8”/2.5-m milling drums and four W 210s with 7’ 3”/2.2-m milling drums), the milling specialist has a variety of small milling machines from different machine generations, including two W 500s, four W 50s and one W 50 DC.

We get great support at any time from the WIRTGEN AMERICA applications experts and service engineers. Whenever we have a problem, we just give them a call and they come out right away to help us with the diagnosis.
Todd Nedzweckas, Operator, Costello Industries, Inc.

New asphalt pavement at Frankfurt/Main Airport

WIRTGEN GROUP technologies guarantee successful rehabilitation

Fraport AG, operator of Frankfurt Airport, renews the surface course on the runways about every seven years, including the center runway, the most-frequently used section. Reason enough to assign key positions on this project to WIRTGEN GROUP machines.

I always use machines from WIRTGEN, VÖGELE and HAMM when time is a critical factor on a job. What’s more, their service is absolutely excellent. If a component should fail, the WIRTGEN GROUP subsidiaries immediately provide replacement machines, spare parts or competent service technicians.
Dipl.-Ing. Jörg Pigorsch, Senior Site Manager, Heitkamp Erd- und Straßenbau GmbH

No matter how big the challenge – we’ll pursue success together. Passionate, pragmatic, and always there where you need us. Some call this reliability, to us it simply means being close to our customers.