The Wirtgen Group supports its customers with individualised service agreements. SmartService makes their day-to-day operations easier and allows them to focus completely on their core business activities.
It’s Monday morning. At 8 a.m., the phone rings at Meier Strassenbau in Bamberg. A friendly member of the Wirtgen Group service team is on the line, calling to arrange the upcoming 500-hour maintenance for the company’s paver under its SmartService agreement. As a partner of the construction industry, the Wirtgen Group knows what it takes to make its customers’ lives as easy as possible.
A service portfolio that truly reflects customers’ needs
On request, the complete range of maintenance activities, including the necessary administrative and organizational work, will be carried out automatically by the relevant sales and service subsidiaries and authorized Wirtgen Group dealers – without the customer having to take the initiative, and ensuring that no inspection is forgotten. Since different requirements call for different approaches, the SmartService service agreements have a modular structure, which enables them to be precisely tailored to each customer’s personal needs. In selected countries, for example, the WITOS FleetView fleet management system can be added to the service package as an additional option. This allows contractors to keep track of the condition of their fleet of machines at all times. Faster response times in the event of malfunctions and more efficient scheduling of service calls are just two of a range of benefits that can minimise machine downtimes.