CTT – state-of-the-art training centres
To ensure that knowledge and expertise can be effectively transferred to customers and partners, the Wirtgen Group runs its own training centres at its five brand headquarters in Germany and at numerous locations operated by its sales and service organisations around the world. These Centres for Training and Technologies, CTTs for short, were developed to create the conditions necessary for the transfer of knowledge in the various application areas. At these state-of-the-art training facilities, experts from Wirtgen, Vögele, Hamm, Kleemann and Benninghoven share their expert knowledge with operators, site managers, service technicians and workshop staff. With whiteboards, audio-visual projectors and a range of simulation systems, the facilities are equipped with everything required for professional training activities. ‘In addition to the classrooms, where we teach the participants theoretical concepts, the training halls are particularly important’, explains Mirko Hartung, Head of Customer Support Training at Vögele in Ludwigshafen. Here, the participants are also shown practical tips and tricks for operating the machines they will be using in everyday working scenarios. ‘In our experience, the knowledge that our customers gain during the practical exercises really sticks in their minds’, continues Hartung. Fortunately, training participants do not have to worry about travelling for hours on end to reach the nearest facility. The dense global service and sales network ensures that the next training location is always only a short way away.