Customer Support – a perfect concept going the distance from A to Z
It goes without saying that we enter into a close partnership with our customers after the purchase of a WIRTGEN GROUP machine. In-depth consulting and extensive professional expertise are the major hallmarks of our service activities.
Our service team is always on hand to deal with your enquiries and offer a fitting solution, quickly and reliably.
Whether inspection, repair, servicing, maintenance or general overhaul: Learn more about our customer-oriented services that will move you ahead. Make use of our network of competent and strong partners in terms of service …
Service centers at your doorstep, fully equipped service vans, and extensive know-how of our service technicians and specialists from the main plants all help to reduce any downtimes of your machines on the construction site.
Original parts / spare parts
Investing in WIRTGEN GROUP Original Parts means investing in the long life of your machine. Protect yourself against machine failures. As you will know, the quality of the spare parts and wearing parts you use is vital for the overall success of your construction project.
A major priority for us is to have large parts inventories at our subsidiaries, which enable us to supply many original parts and wearing parts to you without any undue delay. Simply give us a call, and the WIRTGEN GROUP Original Parts you need will be shipped immediately from our subsidiary warehouse or one of our central warehouses – overnight, if need be …
Our Parts and More, WIDOS and WITRAIN information systems provide help when ordering original parts, explain the operation of our machines, give important advice for maintenance procedures, and are the foundation of both basic and ongoing training of your staff …
In all of our training courses, our highly qualified training experts will ensure optimum learning results through practice-based learning units. WIRTGEN GROUP training courses – for qualified training will boost the productivity on your construction site.
In order to minimize extensive travelling as well as high travel costs, training courses for your staff are held not only at the main plants but also at our subsidiaries or at your location. The training courses are held by our professional trainers in classrooms that are fully furnished with state-of-the-art training equipment …
It will be our pleasure to support you in the preliminary stages of the intended application and during the construction project by contributing our expert knowledge on the best possible use of our machine technology:
- Application of control and monitoring systems, such as LEVEL PRO, NIVELTRONIC Plus or HCQ.
- Selection of the most suitable milling drum, toolholder system and cutting tool type tailored to your specific requirements.
- Selection of the most suitable paving and compaction technique for asphalt, such as oscillation or vibration.
- Selection and application of machines and binding agents for recycling and stabilization.
Our experienced applications consultants are pleased to share their job-site know-how with you. Use our hands-on WIRTGEN GROUP manuals for useful information on cold recycling, asphalt paving and compaction technology …
Sales and service worldwide
As a partner for their customers, the Wirtgen Group has a strong local presence with over 55 of its own subsidiaries and more than 150 selected dealers throughout the world to fulfil our promise: close to our customers. For us, this means far more than simply selling machines. We are committed to serving our customers with professional advice on applications, an unrivalled spare parts service and reliable local service directly on site. Keeping close to the customer in every respect is a top priority for us …